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We want you to be satisfied with your purchase, and if for any reason you are not, we offer a refund policy. You may return any item within 14 days of purchase for a full refund, provided that the item is in its original condition and packaging. If the item has been used or damaged in any way, we reserve the right to deny the refund. Shipping costs are non-refundable, and the customer is responsible for return shipping fees.
We understand that security is a top priority for our customers when it comes to online payments. Therefore, we use a secure payment gateway that accepts all major credit and debit cards. Our payment gateway is encrypted to ensure your information is safe and secure.
We strive to provide you with the best shipping options to ensure that your items are delivered safely and on time. Orders received before 12 PM (Monday – Saturday) will be shipped on the same day. Otherwise, they will be shipped on the morning of the following day. We use DPD to ensure safe and fast shipping. Customers have the option of selecting next-day or same-day shipping. Please note that shipping fees are based on the weight and size of the items being shipped.
In addition to our refund policy, we also offer returns and exchanges. If you would like to exchange an item or return it for a different reason within 14 days of purchase, we would be happy to assist you. The item must be in its original condition and packaging. If the item has been used or damaged in any way, we reserve the right to deny the return or exchange. Shipping costs are non-refundable, and the customer is responsible for return shipping fees.
We take great care to ensure that the information on our website is accurate and up-to-date. However, we cannot guarantee its completeness and accuracy. We encourage customers to carefully read product labels and packaging before use and to consult a qualified healthcare professional if they have any concerns.
We strive to provide high-quality products and services to our customers. However, Herbalfactory Ltd. shall not be liable for any damages resulting from the use of our products or services. Customers use our products and services at their own risk. In the event of any legal disputes, the maximum amount of liability that Herbalfactory Ltd. will accept is the total amount paid by the customer for the products or services.
These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any legal disputes arising from the use of our products or services shall be resolved through the courts of the United Kingdom.
These terms and conditions constitute the entire agreement between Herbalfactory Ltd. and the customer, superseding all prior agreements or understandings, whether oral or written. No modifications to these terms and conditions shall be binding unless made in writing and signed by an authorized representative of Herbalfactory Ltd.
We reserve the right to make changes to these terms and conditions at any time, without notice. By using our website and purchasing our products, customers agree to be bound by the most current version of these terms and conditions. Any changes made to these terms and conditions will be posted on our website, and it is the customer's responsibility to review these changes periodically.
